Refund policy

Due to the handmade and nature-inspired nature of our products, all sales are final unless the item is faulty.

• If your item arrives damaged or defective, please contact us within 7 days of receiving it at felicity@wildbotanica.co.nz with photos and a description of the issue.

• We do not offer returns or refunds for change of mind.

• If we approve a return, you’ll be responsible for return shipping costs.

• Cancellations must be requested within 2 hours of placing your order.

Thank you for supporting small-scale, handcrafted work.